Customer Experience

Product Support Specialist - Tickertape

Bengaluru   |   Full Time

At Tickertape, we are on a mission to change the way India invests. Delivering an excellent customer experience lies at the core of this mission. If you are a people's person who is excited about managing a growing community of users, you are in the right place. 


• Resolve customer queries on using the product with the help of relevant FAQs, video demos, and blog posts across channels

• Document any feedback received from the customers for review by the product team at a later stage

• Label the queries we receive from customers under different tags to understand what drives support traffic

• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.

What we're looking for:

• A natural communicator - You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms.

• A team player - You always put the team's goals ahead of your personal ones in working towards a common goal. 

• Empathetic - You’re a good listener who can put yourself in other people’s shoes. People who interact with you should feel assured that the Tickertape team is always here to help. 

• Proactive - You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution.  You want nothing short of a brilliant experience for the end users. 

• A drive to learn - You’re always intrigued by learning something new and don't shy away from stepping out of your comfort zone.

. Familiarity with stock markets, stock terminologies & investment products in general.


• Prior experience in customer support

• Prior experience at a growth stage FinTech company/BPOs

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